Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Jan Shoup, CISR

Direct: 1022

Jan has been in the insurance business since 1981 and joined M&M Insurance in 1997.  She is licensed in Property and Casualty as well as Life, Accident and Health. She earned her Certified Insurance Service Representative designation in 2006.  Jan specializes in selling and servicing personal lines products.

December 16th, 2016 by M&M Insurance

Lori Baker

Direct: 1020

Lori started her insurance career with M&M Insurance in 2006.  She is licensed in Property and Casualty.  Lori is a customer service representative specializing in selling and servicing personal lines products.

December 16th, 2016 by M&M Insurance

Bonnie Mars

Direct: 1000

Bonnie has worked in the insurance industry for a total of 13 years.  She answers our phones, greets clients and processes their payments.  Bonnie helps to keep our front office running smoothly.

December 16th, 2016 by M&M Insurance

Paula Crivaro

Direct: 1053

Paula has been with M&M Insurance since 2006.  She assists everyone in the office with their daily tasks including scanning, mailings and general office duties.

December 16th, 2016 by M&M Insurance

Elizabeth Payne

Direct: 1064

Elizabeth has worked at M&M Insurance since 2006. She has held various positions at the agency and is currently the Office Manager.

December 16th, 2016 by M&M Insurance

Darla Kerr, CIC

Direct: 1032

Darla began her insurance career in 1983 and joined the M&M Insurance family in 2003.  A licensed Property and Casualty agent as well as Life, Accident and Health, she earned her Certified Insurance Counselor designation in 2002.  Darla specializes in selling and servicing commercial lines products.

December 16th, 2016 by M&M Insurance

Terri Weingartner, CISR

Direct: 1031

Terri started with M&M Insurance in 2005 and brought with her over 25 years of experience in the industry.  Terri holds a Property and Casualty license and in 1992 earned her Certified Insurance Service Representative designation.  She is a customer service representative specializing in selling and servicing commercial lines products.

December 16th, 2016 by M&M Insurance

Amy McConnell

Direct: 1060

Amy started her insurance career in 1991 while attending college and working for her parents’ insurance agency, Susan McConnell & Associates.  In 2001, she purchased a local Erie Insurance Agency and formed M&M Insurance Group.  Amy is licensed in Life, Accident and Health and Property and Casualty Insurance. She is a Certified Broker for the Federally-facilitated Individual Marketplace (FFM) and the Small Business Health Options Program (SHOP). Amy is also certified to sell senior products.  She is the President of M&M Insurance Group and Vice President of Susan McConnell & Associates.  Amy specializes in assisting Business Owners with their Health Insurance & Employee Benefits needs.

December 16th, 2016 by M&M Insurance

Donald McConnell

Direct: 1065

Don started his insurance career in 1972 as an agent with Nationwide Insurance Companies.  As a Nationwide agent he offered Auto, Homeowners, Life, Health, Group and Commercial Insurances.

In 1986 he joined a large independent insurance agency where he specialized in Commercial Insurances for various businesses.

In 1991 Susan McConnell & Associates was founded when Don along with his wife Susan established their own independent insurance agency specializing in Life, Health, Group and Commercial Insurance. The agency later merged with M&M Insurance Group, an insurance agency formed in 2001 by his daughter Amy from an acquisition of a local Erie Insurance Agency.

He along with his wife Susan and daughter Amy are the Principals of Susan McConnell & Associates and M&M Insurance Group.

Don specializes in assisting Business Owners with their Commercial Insurance needs.

December 16th, 2016 by M&M Insurance

Susan McConnell

Direct: 1061

Susan began her insurance career in 1975 as a CSR for personal and commercial insurance. In 1991 she founded Susan McConnell and Associates. Susan is licensed in Life, Accident and Health and Property and Casualty Insurance. She is a Certified Broker for the Federally-facilitated Individual Marketplace (FFM) and the Small Business Health Options Program (SHOP). Susan is also certified to sell senior products. She specializes in Life, Health and Group insurance.

December 16th, 2016 by M&M Insurance

Molly McConnell

Molly is our insurance retriever and one of our most well liked employees.  She was born on February 14, 2012 and began working for M&M Insurance a few months later as the company office greeter.  Molly is a proud graduate of obedience school and applies the skills she learned to help with her performance at work.  She is loved by all!

December 16th, 2016 by M&M Insurance
December 16th, 2016 by M&M Insurance